FREQUENTLY ASKED QUESTIONS

Nouvel Hôtel Eiffel

FAQ

Frequently Asked Questions

Le Nouvel Hôtel Eiffel has compiled a list of the questions most frequently asked by our customers.

If you can't find the answer to your question here, don't hesitate to contact us and we'll be happy to answer you.

What are the hotel's check-in and check-out times? 

Our check-in time is 2.30 p.m. and our check-out time is 11 a.m. You can simplify your arrival and departure by asking the staff at reception.

Is there an elevator in the hotel? 

Our hotel has an elevator with a maximum capacity of 3 people.

Is your establishment accessible to people with reduced mobility? 

Our hotel does not yet have rooms accessible to people with reduced mobility, but a project is underway to better accommodate all travelers.

What languages are spoken at reception? 

Our reception staff is multilingual. We speak French, English, and Spanish.

Is it possible to extend my stay at Le nouvel hôtel Eiffel? 

Yes, it is possible to extend your stay at the new Eiffel Hotel. Please inquire at the front desk for availability and prices.

Is it possible to arrive before the arrival date?

Without changing your reservation directly with the hotel, it is not possible to arrive early.

Is it possible to check in early?

Early check-in is possible, additional fees may apply. Please contact the hotel directly.

Is it possible to benefit from a late check-out?

For all late check-out requests, please contact reception to find out if the schedule allows it.

Are pets allowed in the hotel? 

Small pets are accepted for an additional fee.

What measures is the new Eiffel Hotel putting in place to protect us from Covid? 

The new Eiffel hotel provides hand sanitizer and masks for your use.

How is breakfast served? 

The new Eiffel Hotel offers a buffet breakfast.

Do the rooms at the new Eiffel Hotel have a safe? 

Yes, the rooms at the new Eiffel Hotel are equipped with a safe to secure your personal belongings.

Is there air conditioning in the room, and does it work all year round?

No, our rooms are equipped with air conditioning only during the summer months, replaced by heating during the winter months.

Is it possible to request an extra bed in my room?

Unfortunately, we do not have extra beds available for our rooms.

 Does the new Eiffel hotel have rooms with balconies? 

All rooms at the new Eiffel Hotel have large windows but no balconies.

Is it possible to bring a guest back to my room? 

For security reasons, it is not possible to bring a guest. Please come to reception to check in and pay the tourist tax.

Do you have connecting rooms ?

Our hotel has connecting rooms subject to availability.

Does the new Eiffel hotel offer smoking rooms?

The new Eiffel Hotel has only non-smoking rooms.

Is there heating in the room? 

Yes, our rooms are equipped with heating for your comfort.

Is it possible to request a specific room number ?

It is possible to request a specific room number if it is available and corresponds to the room category booked.

Are there cribs available?  

It is possible to request an extra bed for children up to 2 years old at our reception desk.

Are the rooms equipped with a hair dryer? 

Yes, all our rooms are equipped with hair dryers.

Is it possible for three people to stay in a double room at the new Eiffel Hotel? 

For obvious security reasons, the new Eiffel Hotel cannot accommodate three people in a double room. Please contact our reception desk so that we can assist you in booking the appropriate room for the number of people participating in your stay.

Is the price per person or per room? 

Our rates are per room and exclude tourist tax.

How do I cancel or change my reservation?

For any changes or cancellations to your reservation, please contact the establishment by email or telephone. We will do our best to accommodate your request.

What are this hotel's cancellation policies? 

Direct Rate:

If cancellation occurs less than one day before arrival, the first night (excluding extras) will be charged and is non-refundable.

From 12 noon on the day of arrival or in the event of a no-show, 100% of the reservation amount will be charged and is non-refundable.

Early Stay Offer:

This offer is non-cancellable and non-refundable. The total amount is charged upon booking.

Last Minute Offer:

This offer is also non-cancellable and non-refundable. The total amount is charged upon booking.

3 Nights or More Offer:

Upon booking, the first night (excluding extras) is charged and non-refundable.

From 3 p.m. on the day of arrival or in case of no-show, 100% of the reservation amount will be charged and is non-refundable.

Are taxes included in the room rates? 

All taxes and fees are included in the room rate.

What credit cards are accepted at the new Eiffel hotel? 

The payment methods accepted by the establishment at the new Eiffel Hotel are Visa, Mastercard, American Express, and vacation vouchers.

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Is breakfast included in the room price?

Breakfast is optional and can be booked the day before by 2 p.m., unless it is already included in your package.or damage.

What are the closest subway/RER stations?  

The closest metro stations to the hotel are Métro Volontaire (line 12), a 1-minute walk away, and Métro Sèvre-Lecourbe (line 6), a 2-minute walk away. 

Is there a Vélib' station near the hotel?  

You will find a Vélib' bike-sharing station just below the hotel, as well as a Dott electric bike station at the intersection of Rue des Volontaires and Rue Blomet, and a Lime bike station at the intersection of Rue des Volontaires and Rue Lecroube.

Can I use the airport/train station shuttle service?

Yes, we can book a taxi for guests to take them to their desired destination (train station, airport, etc.) departing from the hotel.

Where is the nearest train station? How do I get there from the station? 

Montparnasse Station is the closest to the hotel. Take metro line 12 from the “Montparnasse-Bienvenüe” station towards ‘Nation’ and get off at “Volontaires” (about 15 minutes).

What is the nearest airport? How do I get there from the airport? 

Orly Airport is the closest airport to the hotel, approximately 50 minutes away by public transportation. From Orly, take line 14 to Bercy, then take line 6 to Sèvres-Lecourbe.

Does the hotel offer babysitting services? 

Our hotel does not offer babysitting services.

Is there Wi-Fi access at the hotel?

Yes, our hotel has free high-speed Wi-Fi.

Does the new Eiffel hotel have parking? 

The new Eiffel Hotel does not have private parking, but there are several public parking lots nearby, including:

Parking Volontaires (53 rue des Volontaires): a 2-minute walk away.

Parking Ecole Militaire (8-minute walk).

Is it possible to leave my luggage at the reception?

Our hotel offers secure luggage storage so that you can fully enjoy your stay in Paris. There is a charge for this service if you wish to leave your luggage for several days.

Is there a place to work in the hotel? 

Yes, at reception after breakfast.

Does the new Eiffel hotel have a gym? 

Unfortunately, the new Eiffel Hotel does not have a gym.

Does the hotel offer dry cleaning services? 

No, but you can request an iron or steamer.

Do you provide towels? 

Yes, we provide towels.

Where can I find an adapter? 

You can find adapters for purchase at the hotel reception desk.

Is there a restaurant in the new Eiffel Hotel?

We only have a breakfast room. For lunch and dinner, the new Eiffel Hotel can recommend the best restaurants in Paris.

Does the hotel have a bar?

Our hotel does not have a bar, but we can recommend the best places to go in the surrounding area.

Which neighborhood in Paris is best for Christmas?

The central districts (Marais, Opéra, Champs-Élysées) are spectacular, but the 15th arrondissement, near the Eiffel Tower, offers peace and quiet, authenticity, and accessibility.

Where to go during the holidays in Paris?

The Eiffel Tower, the Seine, Christmas markets, ice rinks, light shows, Haussmann-style shop windows: there's no shortage of things to do!

Where to spend an original Christmas?

Choose from a dinner cruise, a gospel concert, a nighttime tour of monuments, or an evening on a winter rooftop.

Is it better to stay in the city center or on the outskirts?

The 15th arrondissement is an excellent compromise: central without being hectic, perfect for couples and families.

Which museum should you visit near the Nouvel Hotel Eiffel?

The Rodin Museum is the closest: only 20 minutes by subway. Orsay, Quai Branly, and the Louvre are less than 25 minutes away.

How do I get to the Louvre from the 15th arrondissement?

Take line 12 from Sèvres-Lecourbe, change at Concorde to line 1, and get off at Palais-Royal – Musée du Louvre. Journey time: approximately 20 minutes.

Which neighborhood should you choose to visit Paris' museums?

The 15th arrondissement is ideal: well connected, quiet, and just a few stops away from the biggest museums.

Which museum is closest to the Eiffel Tower?

The Musée du Quai Branly – Jacques Chirac, located at the foot of the Eiffel Tower and 20 minutes from the Nouvel Hôtel Eiffel.

Where to stay in Paris for a cultural holiday?

At the Nouvel Hôtel Eiffel: convenient location, warm welcome and comfortable rooms for exploring Paris without stress.

Where can I find a good Yule log near the Eiffel Tower?

Vincent Salur, Laurent Duchêne, and Sadaharu Aoki are among the best pastry chefs in the 15th arrondissement.

Which chocolate shop should you visit in the 7th arrondissement?

Chapon and Le Chocolat Alain Ducasse: two absolute benchmarks.

Where can I get a good hot chocolate near the Champ-de-Mars?

Jacques Genin for his rich chocolate, Chapon for his exceptional beans.

What sweet treats can you discover in Paris?

Fruity desserts, meringues, artisanal chocolate bars, pralines, infused ganaches: the 7th and 15th arrondissements are brimming with gourmet gems.

Where to stay when visiting Paris for 3 days?

The ideal choice is a central district with good metro connections to reduce travel time. The 15th arrondissement is perfect: calm, safe, close to the Eiffel Tower, Montparnasse, and several transport lines. An independent hotel like Nouvel Hôtel Eiffel offers a practical, comfortable, and well-located base to follow a 3-day itinerary without wasting time.

What is the difference between a hotel and an aparthotel?

A hotel offers a serviced room (cleaning, reception, breakfast), providing an easy and comfortable stay. An aparthotel offers more autonomy with a kitchenette and reduced services, ideal for longer stays.

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