FREQUENTLY ASKED QUESTIONS
Nouvel Hôtel Eiffel
FAQ
Frequently Asked Questions
Le Nouvel Hôtel Eiffel has compiled a list of the questions most frequently asked by our customers.
If you can't find the answer to your question here, don't hesitate to contact us and we'll be happy to answer you.
Our check-in time is 2.30 p.m. and our check-out time is 11 a.m. You can simplify your arrival and departure by asking the staff at reception.
Our hotel has an elevator with a maximum capacity of 3 people.
Our hotel does not yet have rooms accessible to people with reduced mobility, but a project is underway to better accommodate all travelers.
Our reception staff is multilingual. We speak French, English, and Spanish.
Yes, it is possible to extend your stay at the new Eiffel Hotel. Please inquire at the front desk for availability and prices.
Without changing your reservation directly with the hotel, it is not possible to arrive early.
Early check-in is possible, additional fees may apply. Please contact the hotel directly.
For all late check-out requests, please contact reception to find out if the schedule allows it.
Small pets are accepted for an additional fee.
The new Eiffel hotel provides hand sanitizer and masks for your use.
The new Eiffel Hotel offers a buffet breakfast.
Yes, the rooms at the new Eiffel Hotel are equipped with a safe to secure your personal belongings.
No, our rooms are equipped with air conditioning only during the summer months, replaced by heating during the winter months.
Unfortunately, we do not have extra beds available for our rooms.
All rooms at the new Eiffel Hotel have large windows but no balconies.
For security reasons, it is not possible to bring a guest. Please come to reception to check in and pay the tourist tax.
Our hotel has connecting rooms subject to availability.
The new Eiffel Hotel has only non-smoking rooms.
Yes, our rooms are equipped with heating for your comfort.
It is possible to request a specific room number if it is available and corresponds to the room category booked.
It is possible to request an extra bed for children up to 2 years old at our reception desk.
Yes, all our rooms are equipped with hair dryers.
For obvious security reasons, the new Eiffel Hotel cannot accommodate three people in a double room. Please contact our reception desk so that we can assist you in booking the appropriate room for the number of people participating in your stay.
Our rates are per room and exclude tourist tax.
For any changes or cancellations to your reservation, please contact the establishment by email or telephone. We will do our best to accommodate your request.
Direct Rate:
If cancellation occurs less than one day before arrival, the first night (excluding extras) will be charged and is non-refundable.
From 12 noon on the day of arrival or in the event of a no-show, 100% of the reservation amount will be charged and is non-refundable.
Early Stay Offer:
This offer is non-cancellable and non-refundable. The total amount is charged upon booking.
Last Minute Offer:
This offer is also non-cancellable and non-refundable. The total amount is charged upon booking.
3 Nights or More Offer:
Upon booking, the first night (excluding extras) is charged and non-refundable.
From 3 p.m. on the day of arrival or in case of no-show, 100% of the reservation amount will be charged and is non-refundable.
All taxes and fees are included in the room rate.
The payment methods accepted by the establishment at the new Eiffel Hotel are Visa, Mastercard, American Express, and vacation vouchers.
.
Breakfast is optional and can be booked the day before by 2 p.m., unless it is already included in your package.or damage.
The closest metro stations to the hotel are Métro Volontaire (line 12), a 1-minute walk away, and Métro Sèvre-Lecourbe (line 6), a 2-minute walk away.
You will find a Vélib' bike-sharing station just below the hotel, as well as a Dott electric bike station at the intersection of Rue des Volontaires and Rue Blomet, and a Lime bike station at the intersection of Rue des Volontaires and Rue Lecroube.
Yes, we can book a taxi for guests to take them to their desired destination (train station, airport, etc.) departing from the hotel.
Montparnasse Station is the closest to the hotel. Take metro line 12 from the “Montparnasse-Bienvenüe” station towards ‘Nation’ and get off at “Volontaires” (about 15 minutes).
Orly Airport is the closest airport to the hotel, approximately 50 minutes away by public transportation. From Orly, take line 14 to Bercy, then take line 6 to Sèvres-Lecourbe.
Our hotel does not offer babysitting services.
Yes, our hotel has free high-speed Wi-Fi.
The new Eiffel Hotel does not have private parking, but there are several public parking lots nearby, including:
Parking Volontaires (53 rue des Volontaires): a 2-minute walk away.
Parking Ecole Militaire (8-minute walk).
Our hotel offers secure luggage storage so that you can fully enjoy your stay in Paris. There is a charge for this service if you wish to leave your luggage for several days.
Yes, at reception after breakfast.
Unfortunately, the new Eiffel Hotel does not have a gym.
No, but you can request an iron or steamer.
Yes, we provide towels.
You can find adapters for purchase at the hotel reception desk.
We only have a breakfast room. For lunch and dinner, the new Eiffel Hotel can recommend the best restaurants in Paris.
Our hotel does not have a bar, but we can recommend the best places to go in the surrounding area.
The central districts (Marais, Opéra, Champs-Élysées) are spectacular, but the 15th arrondissement, near the Eiffel Tower, offers peace and quiet, authenticity, and accessibility.
The Eiffel Tower, the Seine, Christmas markets, ice rinks, light shows, Haussmann-style shop windows: there's no shortage of things to do!
Choose from a dinner cruise, a gospel concert, a nighttime tour of monuments, or an evening on a winter rooftop.
The 15th arrondissement is an excellent compromise: central without being hectic, perfect for couples and families.
The Rodin Museum is the closest: only 20 minutes by subway. Orsay, Quai Branly, and the Louvre are less than 25 minutes away.
Take line 12 from Sèvres-Lecourbe, change at Concorde to line 1, and get off at Palais-Royal – Musée du Louvre. Journey time: approximately 20 minutes.
The 15th arrondissement is ideal: well connected, quiet, and just a few stops away from the biggest museums.
The Musée du Quai Branly – Jacques Chirac, located at the foot of the Eiffel Tower and 20 minutes from the Nouvel Hôtel Eiffel.
At the Nouvel Hôtel Eiffel: convenient location, warm welcome and comfortable rooms for exploring Paris without stress.
Vincent Salur, Laurent Duchêne, and Sadaharu Aoki are among the best pastry chefs in the 15th arrondissement.
Chapon and Le Chocolat Alain Ducasse: two absolute benchmarks.
Jacques Genin for his rich chocolate, Chapon for his exceptional beans.
Fruity desserts, meringues, artisanal chocolate bars, pralines, infused ganaches: the 7th and 15th arrondissements are brimming with gourmet gems.
The ideal choice is a central district with good metro connections to reduce travel time. The 15th arrondissement is perfect: calm, safe, close to the Eiffel Tower, Montparnasse, and several transport lines. An independent hotel like Nouvel Hôtel Eiffel offers a practical, comfortable, and well-located base to follow a 3-day itinerary without wasting time.
A hotel offers a serviced room (cleaning, reception, breakfast), providing an easy and comfortable stay. An aparthotel offers more autonomy with a kitchenette and reduced services, ideal for longer stays.
