FREQUENTLY ASKED QUESTIONS
Nouvel Hôtel Eiffel
FAQ
Frequently Asked Questions
Le Nouvel Hôtel Eiffel has compiled a list of the questions most frequently asked by our customers.
If you can't find the answer to your question here, don't hesitate to contact us and we'll be happy to answer you.
Our check-in time is 2.30 p.m. and our check-out time is 11 a.m. You can simplify your arrival and departure by asking the staff at reception.
Our hotel has an elevator with a maximum capacity of 3 people.
Our hotel does not yet have rooms accessible to people with reduced mobility, but a project is underway to better accommodate all travelers.
Our reception staff is multilingual. We speak French, English, and Spanish.
Yes, it is possible to extend your stay at the new Eiffel Hotel. Please inquire at the front desk for availability and prices.
Without changing your reservation directly with the hotel, it is not possible to arrive early.
Early check-in is possible, additional fees may apply. Please contact the hotel directly.
For all late check-out requests, please contact reception to find out if the schedule allows it.
Small pets are accepted for an additional fee.
The new Eiffel hotel provides hand sanitizer and masks for your use.
The new Eiffel Hotel offers a buffet breakfast.
Yes, the rooms at the new Eiffel Hotel are equipped with a safe to secure your personal belongings.
No, our rooms are equipped with air conditioning only during the summer months, replaced by heating during the winter months.
Unfortunately, we do not have extra beds available for our rooms.
All rooms at the new Eiffel Hotel have large windows but no balconies.
For security reasons, it is not possible to bring a guest. Please come to reception to check in and pay the tourist tax.
Our hotel has connecting rooms subject to availability.
The new Eiffel Hotel has only non-smoking rooms.
Yes, our rooms are equipped with heating for your comfort.
It is possible to request a specific room number if it is available and corresponds to the room category booked.
It is possible to request an extra bed for children up to 2 years old at our reception desk.
Yes, all our rooms are equipped with hair dryers.
For obvious security reasons, the new Eiffel Hotel cannot accommodate three people in a double room. Please contact our reception desk so that we can assist you in booking the appropriate room for the number of people participating in your stay.
Our rates are per room and exclude tourist tax.
For any changes or cancellations to your reservation, please contact the establishment by email or telephone. We will do our best to accommodate your request.
Direct Rate:
If cancellation occurs less than one day before arrival, the first night (excluding extras) will be charged and is non-refundable.
From 12 noon on the day of arrival or in the event of a no-show, 100% of the reservation amount will be charged and is non-refundable.
Early Stay Offer:
This offer is non-cancellable and non-refundable. The total amount is charged upon booking.
Last Minute Offer:
This offer is also non-cancellable and non-refundable. The total amount is charged upon booking.
3 Nights or More Offer:
Upon booking, the first night (excluding extras) is charged and non-refundable.
From 3 p.m. on the day of arrival or in case of no-show, 100% of the reservation amount will be charged and is non-refundable.
With the exception of the tourist tax, all taxes are included.
The payment methods accepted by the establishment at the new Eiffel Hotel are Visa, Mastercard, American Express, and vacation vouchers.
.
Breakfast is optional and can be booked the day before by 2 p.m., unless it is already included in your package.or damage.
The closest metro stations to the hotel are Métro Volontaire (line 12), a 1-minute walk away, and Métro Sèvre-Lecourbe (line 6), a 2-minute walk away.
You will find a Vélib' bike-sharing station just below the hotel, as well as a Dott electric bike station at the intersection of Rue des Volontaires and Rue Blomet, and a Lime bike station at the intersection of Rue des Volontaires and Rue Lecroube.
Yes, we can book a taxi for guests to take them to their desired destination (train station, airport, etc.) departing from the hotel.
Montparnasse Station is the closest to the hotel. Take metro line 12 from the “Montparnasse-Bienvenüe” station towards ‘Nation’ and get off at “Volontaires” (about 15 minutes).
Orly Airport is the closest airport to the hotel, approximately 50 minutes away by public transportation. From Orly, take line 14 to Bercy, then take line 6 to Sèvres-Lecourbe.
Our hotel does not offer babysitting services.
Yes, our hotel has free high-speed Wi-Fi.
The new Eiffel Hotel does not have private parking, but there are several public parking lots nearby, including:
Parking Volontaires (53 rue des Volontaires): a 2-minute walk away.
Parking Ecole Militaire (8-minute walk).
Our hotel offers secure luggage storage so that you can fully enjoy your stay in Paris. There is a charge for this service if you wish to leave your luggage for several days.
Yes, at reception after breakfast.
Unfortunately, the new Eiffel Hotel does not have a gym.
No, but you can request an iron or steamer.
Yes, we provide towels.
You can find adapters for purchase at the hotel reception desk.
We only have a breakfast room. For lunch and dinner, the new Eiffel Hotel can recommend the best restaurants in Paris.
Our hotel does not have a bar, but we can recommend the best places to go in the surrounding area.
The central districts (Marais, Opéra, Champs-Elysées) are spectacular, but the 15ᵉ, near the Eiffel Tower, offers calm, authenticity and accessibility.
The Eiffel Tower, the Seine, Christmas markets, ice rinks, light exhibitions, Haussmann shop windows: there's no shortage of things to do!
Opt for a dinner cruise, a gospel concert, a night tour of the monuments or an evening on a winter rooftop.
The 15ᵉ arrondissement is an excellent compromise: central without the hustle and bustle, perfect for couples and families.
The Rodin Museum is the closest: just 20 minutes by metro, while Orsay, the Quai Branly and the Louvre are less than 25 minutes away.
Take line 12 from Sèvres-Lecourbe, change at Concorde for line 1 and get off at Palais-Royal - Musée du Louvre. journey time ≈ 20 minutes.
The 15ᵉ arrondissement is ideal: well-connected, quiet, and just a few stops from the biggest museums.
The Musée du Quai Branly - Jacques Chirac, located at the foot of the Eiffel Tower and 20 minutes from the Nouvel Hôtel Eiffel.<
At the Nouvel Hôtel Eiffel: a convenient location, a warm welcome and comfortable rooms for stress-free exploring of Paris.
Vincent Salur, Laurent Duchêne and Sadaharu Aoki are among the best pastry chefs in the 15ᵉ.
Chapon and Le Chocolat Alain Ducasse: two absolute references.
Jacques Genin for its dense chocolate, Chapon for its exceptional beans.
Fruity entremets, meringues, artisan bars, pralines, infused ganaches: the 7ᵉ and 15ᵉ are bursting with gourmet nuggets.
Ideally, you should choose a central area with good metro links, to cut down on journey times. The 15ᵉ arrondissement is perfect: quiet, safe, close to the Eiffel Tower, Montparnasse and numerous transport links. An independent hotel like the Nouvel Hôtel Eiffel offers a convenient, comfortable and well-located base from which to follow a 3-day itinerary without wasting time.
A hotel offers a room with services included (cleaning, reception, breakfast). An appart'hotel offers more autonomy thanks to a kitchenette and reduced services, ideal for longer stays.
